Lyft

Tap to Add Credit Card, 2023

PATENT PENDING

#payments, #consumer, #mobile, #iOS, #Android, #onboarding, #NFC

Leveraging Near Field Communication technology to allow riders to tap smart cards on their phone to autofill credit card fields.

Lyft

Travel Points for Lyft Cash, 2023

#payments, #consumer, #mobile, #iOS, #Android, #integrations

Leverage popular points programs to allow rewards points to be exchanged for Lyft Cash.

Lyft

Lyft Cash Explorations, 2022

#payments, #consumer, #mobile, #iOS, #vision

Exploration the evolution of Lyft Cash to allow for more diversified payments-focused use cases.

Lyft

Driver Tip Gratitude, 2022

#rideshare, #consumer, #mobile, #iOS, #Android

Helping riders understand and get to know their drivers better through empathy-focused features.

Case study (please contact for password)

Deceptive Patterns, 2022

#UX, #safety, #patterns

Talk on deceptive patterns and practices in UX.

Presentation

Affirm

Notification Center, 2022

#fintech, #consumer, #mobile, #iOS, #Android, #growth, #zero-to-one

Helping Affirm customers wrangle the many types of notifications they received by introducing a new notifications feed.

Case study (please contact for password)

Affirm

Loan Repayment Redesign, 2021

#fintech, #consumer, #mobile, #iOS, #Android, #growth, #redesign

Resigning the Affirm app's loan repayment UX to accommodate more types of previously launched use cases elsewhere in the app.

Case study (please contact for password)

Affirm

Recommended Help Channels, 2019

#support, #servicing, #fintech, #consumer, #mobile, #web

Introducing a contact flow within Affirm's help center that picks the best outcomes based on the customer’s issue.

Quantcast

Permisio (GDPR preferences), 2019

#privacy, #GDPR, #b2b, #SAAS, #consumer, #mobile, #web

Giving EU internet users an account management experience that allows them to save their GDPR preferences across the web.

Quantcast

Pixel Tracking Software, 2019

#publishing, #advertising, #b2b, #SAAS, #consumer, #web, #redesign

Introudcing an onboarding flow to Quantcast's pixel tracking app and adding diagnostic tools and analytics to help agencies troubleshoot ongoing issues.

Case study (please contact for password)

Litlab

Kidappolis Learning Apps, 2019

#education, #pre-k, #consumer, #mobile, #iOS, #Android, #growth, #zero-to-one

Leverage parent’s phones to bring the learning experience to the home.